Coaching and mentoring glossary
Plain-English definitions for coaching software, client delivery, progress, retention, and practice operations.
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Client Churn in Coaching
Client churn in coaching is the rate at which paying clients stop working with a coach or mentor over a defined period.
Client Onboarding
Coaching client onboarding is the process that turns a signed agreement into a prepared, bounded and usable coaching engagement.
Client Progress Tracking
Client progress tracking is the structured recording of a coaching client's agreed actions, milestones and relevant outcomes over time.
Coaching CRM
A coaching customer relationship management system (CRM) is a structured record of prospects, clients, engagements and relationship activity for a coaching practice.
Coaching Dashboard
A coaching dashboard is a single view of the client signals that matter for coaching progress: goals, sessions, action items, engagement, metrics and recap history.
Coaching Engagement Metrics
Coaching engagement metrics are the measurable signs that a client is participating in the work between paid sessions.
Coaching Practice Management
Coaching practice management is the set of systems and routines used to run a coaching business.
Coaching ROI
Coaching ROI (return on investment) is the financial gain a client attributes to a coaching or mentoring engagement, expressed as a ratio or percentage of what the coaching cost.
Coaching Workflow
A coaching workflow is the repeatable sequence of decisions, records and actions used to move a client relationship from enquiry through delivery and renewal.
Credence Good
A credence good is a product or service whose quality and value the buyer cannot judge with confidence even after purchase and use.
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Mentee Retention Rate
Mentee retention rate is the percentage of mentees who remain active clients over a defined period, such as a quarter or a year.
Mentoring Analytics
Mentoring analytics are the organised measures and evidence used to understand participation, follow-through, progress and outcomes in a mentoring relationship or programme.
Mentoring Programme
A mentoring programme is a structured series of mentoring relationships, sessions, goals, activities and review points designed to help mentees make progress.
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Session Notes
Session notes are the written record of what happened in a coaching or mentoring session: decisions, observations, action items, client context and follow-up points.
Session Prep
Session prep is the work a coach or mentor does before a client session to review context, goals, data, open actions and likely decisions.